Refund Policy
Cryptocurrency payments cannot be reversed. Once a Litecoin transaction is confirmed on the network, neither we nor you can undo it. Please read this page before paying.
Try it free first
Every feature you need to go live is available on the free plan. We strongly recommend running a full stream with cbAlerts on the free plan before buying, so you know it works with your setup.
When we will refund you
We will send a refund in Litecoin, to a wallet address you provide, in these cases:
- You paid but never received the plan. For example your transaction confirmed but your account was not upgraded, and we cannot fix it.
- You paid twice for the same period by mistake.
- We terminate your account for a reason other than a breach of our Terms. We refund the unused portion.
- The Service is unusable for an extended period because of a fault on our side, and we cannot resolve it.
Contact support@cbalerts.net from your account email with your transaction ID.
When we cannot refund you
- You changed your mind after the plan was activated.
- You sent the wrong amount, or sent a coin other than Litecoin, or used a different network. These payments usually cannot be recovered at all.
- You sent payment after the invoice expired without contacting us.
- Chaturbate changed or withdrew their API in a way that breaks the integration. We will tell you promptly if this happens and stop taking payments.
- Your account was terminated for breaching our Terms.
Wrong amount or expired invoice
Each invoice has a unique amount, which is how your payment is matched to your account. If you send a different amount, or pay after the invoice expires, our system will not credit it automatically. Email us with your transaction ID and we will credit it manually where we can.
How refunds are paid
Refunds are sent in Litecoin to an address you supply, for the LTC amount originally received. We do not refund in any other currency, and we do not compensate for changes in the LTC exchange rate between your payment and the refund.
Network transaction fees are deducted from the refund amount.
Timing
We aim to review refund requests within 5 business days and send approved refunds within 10 business days.